Career advice for millennials from Margaret Heffernan CEO of 5 businesses

The HospitalitistOrganisatie groei Career advice for millennials from Margaret Heffernan CEO of 5 businesses

Career advice for millennials from Margaret Heffernan CEO of 5 businesses



The following is an exert from an article by Margaret Heffernan, an inspiring woman in the world of business giving young people career advice about the future work place and career development.


The job requirement no one tells new hires about: Build your social capital.

“Social capital is a form of mutual reliance, dependency and trust. It hugely changes what people can do. This is more true now than ever. It’s impossible in modern organizations to know everything that you need to know. What you need are lots of people who know lots of different things. Collectively you’re smarter.


Social capital develops from people spending time together. I learned this when I was running my first software company. I hired lots of brilliant people, but felt that there was something wrong. I realized that everybody was so focused on their own work and tasks, that they didn’t know anything about the person sitting next to them. So I decided, “Okay — Friday afternoons at 4 o’clock everybody’s going to get together and three people are going to stand up and tell us who they are and what matters to them.” At the time I thought it was hokey. Even now, this doesn’t feel like elevated management thinking. But it completely changed the game. You need that level of trust to have the freedom to think and to have the really good kind of argument from which the best ideas emerge.”


Isn’t it different for this generation because of social media? Not really.

We talk about millennials in a language of exceptionalism. I’m a little skeptical about that. Digital intelligence and techno-savvy is an entry-level requirement. But without social capital, it won’t get you very far.

I remember when I worked at the BBC, I was given a trainee who was making his first film. He had a first in mathematics from Oxford, and thought he was the smartest kid on the block. He had no concept that what he needed to do was to connect to the very rich network of social capital that existed within the team. So he wrote the film alone. He went in and shot it using his own lights — he didn’t ask for help from the unbelievably seasoned, prize-winning technicians he was working with. Surprise, surprise — the film was a mess. All he needed to do was invest a bit of time and effort in getting to know the people around him, and it would have been a completely different story.”


Work sensible hours. Take breaks. Really.

“In engineering, people talk about asset integrity, which means that you service the machinery before it breaks. In modern organizations, the work is thinking and the machinery is your brain. We know from cognitive science that there are hard limits to what the brain can deal with. And yet, there’s an awful lot in the way we work which flies in the face of that.

We think that if we work through the night, we’re being very clever. We’re not. We think we can work long hours — month after month, year after year — and that there won’t be any wear and tear. But there is.

I’m a big fan of mind wandering. I do my best thinking when I’m writing. Or when I stop thinking about a hard problem — how to deal with a client, how to fix a paragraph — and get up. You walk away from your desk, you do something mind-numbingly dull —hanging up the laundry or taking the dog out for a walk — and the idea will come to you.”



The advice I’d give my younger self…

“It’s the same advice I give my teenage kids. Grades aren’t everything. Learning is for the joy of learning; it’s not for the certificate. You have to set your own agenda. Question everything. I mean, this is a rod from my own back.

Think for yourself. Think for yourself. Think for yourself. I’m really concerned that many of major institutions don’t want people to think for themselves. My advice to any young person starting out is: don’t be a sheep. It’s your life and your decisions, and you can’t blame other people if you make the wrong choice. It’s your choice.”



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